Terms of Sale and Use
The terms governing the sale and use of SmartRouting.
Last updated: June 2026
1. Publisher identification
The SmartRouting Service is published by ADALENSE, a French simplified joint-stock company (SAS) with share capital of €5,000, registered with the Nantes Trade and Companies Register under number 105 088 306, with registered office at 10 chemin de la Châtaigneraie, 44240 La Chapelle-sur-Erdre, France. Hereinafter "ADALENSE".
2. Definitions
"Customer": any individual or legal entity subscribing to the Service. "User": an individual authorized by the Customer to use the Service. "Service": the SmartRouting software, the Revit plugin, the associated cloud services, updates, documentation and the customer portal. "Seat": a named license assigned to a User. "Subscription": a contract granting access to the Service for a set term. "Customer Data": all data, files or information transmitted or generated by the Customer through the Service.
3. Acceptance
Any order, subscription or use of the Service implies full and unreserved acceptance of these Terms of Sale and Use.
4. Order and account creation
Subscriptions are made online via the customer portal. The Customer undertakes to provide accurate, complete and up-to-date information. The Customer is solely responsible for the confidentiality of its credentials, for the use of its account and for actions taken under its access. Each User using the Revit plugin must hold a valid seat.
5. Plans and pricing
The features of the plans and their prices are published on the official SmartRouting website. Prices are stated excluding tax; applicable taxes are billed in addition in accordance with the regulations in force. ADALENSE may change its prices at any time; new prices apply only at the next renewal of the Subscription.
6. Billing and payment
Payments are made via Stripe or any other approved provider. Unless stated otherwise: subscriptions are payable in advance; amounts paid are non-refundable; any period started is due in full. Seat additions or plan changes mid-period may be invoiced on a prorated basis. Any late or missing payment entitles ADALENSE to immediately suspend access to the Service until settlement.
7. Term — renewal — termination
The Subscription is entered into for the term chosen at order. Unless terminated before its expiry, the Subscription renews automatically for an identical period. The Customer may disable automatic renewal from the customer portal. Termination takes effect at the end of the current period. No refund is made for a period already started.
8. Free trial
ADALENSE may offer a time-limited free trial. The trial does not necessarily require a payment method. At the end of the trial period, access to features is suspended until a Subscription is taken. One free trial per Customer is allowed; ADALENSE reserves the right to refuse any new trial in the event of circumvention of this limitation.
9. License to use
Subject to full payment of the sums due, ADALENSE grants the Customer a non-exclusive, non-transferable, non-assignable license, revocable in the event of breach of these terms. The Customer shall not, in particular, copy or reproduce the Service, resell or sublicense it, reverse engineer it, circumvent security or licensing mechanisms, or attempt to access the source code.
10. Intellectual property
The Service, software, algorithms, models, interfaces, documentation, trademarks, logos and associated content remain the exclusive property of ADALENSE or its licensors. No intellectual property right is transferred to the Customer.
11. Availability and support
ADALENSE uses reasonable means to ensure the availability of the Service. The Service may be temporarily interrupted for maintenance, updates, security reasons or technical constraints. Cloud mode requires an active Internet connection; a local cache mechanism may allow temporary offline operation depending on the features subscribed. Support terms depend on the chosen plan.
12. Customer Data
The Customer remains the owner of its Customer Data and warrants that it holds all necessary rights to the data transmitted. ADALENSE acts solely as a software provider. The Customer remains responsible for backing up its data and projects.
13. Personal data
ADALENSE processes personal data in accordance with its Privacy Policy and the General Data Protection Regulation (GDPR). Where ADALENSE acts as a processor, the parties enter into a Data Processing Agreement (DPA) compliant with Article 28 of the GDPR.
14. Suspension
ADALENSE may suspend all or part of the Service in the event of non-payment, breach of these terms, misuse, or a threat to the security or integrity of the Service.
15. Liability
ADALENSE is bound by a best-efforts obligation. ADALENSE's total liability is limited to the amount actually paid by the Customer over the twelve (12) months preceding the triggering event. ADALENSE shall not be liable for indirect damages, including: loss of revenue, loss of profits, loss of data, loss of operation, commercial harm or damage to reputation.
16. Force majeure
Neither party shall be liable for a failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code.
17. Amendment of the Terms
ADALENSE may amend these Terms at any time. Substantial changes will be brought to the Customer's attention before they take effect. The new Terms will apply at the next renewal of the Subscription.
18. Right of withdrawal
Where the Customer acts in a professional capacity, no right of withdrawal applies. For consumers, the statutory 14-day period applies in accordance with the French Consumer Code.
19. Governing law and jurisdiction
These Terms are governed by French law. For any dispute between professionals, exclusive jurisdiction is granted to the courts of Nantes, including in the event of multiple defendants or third-party proceedings. The parties shall first endeavour to resolve any dispute amicably.